Bell Family Company

FAQ

FAQs

+
How do I apply?

All families and Childcare Providers must be referred to Bell Family. To apply, simply fill out our online application with your referral code or if you do not have a referral code, please submit to get on our list. You will then be contacted by Bell Family once we review.

If you are looking for a full or part time consistent nanny for your family, be sure to opt for the SIGN UP FOR NANNY option under your ADDITIONAL INFO tab on your application.

+
How do I get a referral code?

Just ask any member Family or current Childcare Provider of Bell Family to refer you. They simply need to log into their profile and click on REFER A FRIEND via their profile page, to submit your name and email. You will get an email shortly after with a referral code to enter under on the sign-up page.

+
Do you offer trials?

Nanny Services: Yes, we offer two-week trials for nanny placements one year or more and one-week trials for temporary placements with no obligation to the placement fee. Families are welcome to trial as long as they’d like, but are subject to a booking fee for any days past the allotted trial time.

Sitter Services: Yes, we offer a trial with no obligation to the membership fee. The trial is valid for seven (7) consecutive days.*

*Note the family is still required to pay the sitter directly the hourly rate plus transportation before a 7:00 a.m. start time and after 9:00 p.m. end time.

+
How do I become a member family?

Nanny Services: Once your application is accepted and the Nanny Placement Agreement is signed with the $200 application fee paid, you are a member family and Bell Family is ready to initiate your search.

Sitter Services: Once your application is accepted and your seven (7) day trial has expired to Bell Family, you will be asked to become a member family. The annual (12 month) membership fee is currently $400, which we can charge your card on file. Just email us, or you can opt to become a member family at checkout and your card will be charged for membership along with your last sitter appointment.

+
What are your sitter rates?

Families and Sitters can find our Rate Book with market minimums listed upon logging into their profile. For inquiries on rates you can contact us.

Do you guarantee a sitter for last minute bookings (typically 24 hours or less)?

Bell Family does not guarantee a sitter, however we are known to successfully book a sitter for last minute requests (even with a few hours notice). Families should email their immediate request to our On-call Team to inquire.

+
How does payment work to a nanny or sitter?

Nanny Services: It is up to the family to decide what method of payment they want to use to pay their nanny. Many of our families use GTM Payroll Services for payroll processing, tax compliance as well as insurance offerings to your nanny. For more information click here.

Sitter Services: At the end of each appointment the sitter will log into his/her profile and CHECKOUT. The sitter will enter his/her start and end time, any expenses per the family’s request, plus cab fare if appointment begins before 7:00 a.m. or ends after 9:00 p.m., and submit to the family. The family has the option to pay cab fare and tip (not required, but appreciated) via cash. Hourly work is paid through the online platform by the family via credit card or PayPal at the end of each appointment. The family will review and ACCEPT the charges. The funds will then be transferred from the family’s account (credit card or PayPal) to the sitter and booking fee to Bell Family.

+
Where do you place your sitters and nannies?

Nanny Services: Most of our Nanny placements are in Manhattan, Brooklyn, Westchester County, Long Island, Southern Connecticut and Northern New Jersey. However, we place full time live-in or live-out nannies across the country.

Sitter Services: We place in Manhattan, Brooklyn, Westchester County, Southern Connecticut, parts of Long Island, The Hamptons, the Greater Los Angeles area, Chicago and Dallas. We also have sitters in select areas across the country. Contact us to inquire about a location.

+
Can Bell Family Company provide sitters for vacations?

Absolutely! Have one of Bell Family’s super Travel Sitters accompany your family for a long weekend at the beach, spring break, summer vacation or during holiday travel. To book a Travel Sitter, log into your profile and click BOOK A SITTER and opt for TRAVEL SITTER.

+
Is there a cancellation or rescheduling fee associated with Bell Family Company?

Nanny Services: The cancellation policy shall be agreed upon between family and nanny and detailed in the offer contract.

Sitter Services: There is a cancel fee of $10 for cancellations made at any point before the 24th hour or an appointment’s start time. There is a $50 fee for changes or cancellations within 24 hours of an appointment start time.

A cancellation fee of $100 for cancellations within five (5) days of appointment start time for appointments of 72 hours or more in duration (i.e. the Family Care Provider is hired for three (3) days or more). To cancel a sitter appointment, please log into your profile, go to your profile page and scroll to JOBS THIS WEEK OR MONTH (below the calendar). Find your appointment and then click CANCEL.

*Only exception to the cancellation charge policies is in the event of extreme weather where both the sitter and family decide to mutually cancel. **Cancellations or delays involved with travel will be taken care of on a case by case basis by the President.

+
Can I schedule a babysitting appointment directly with the sitter?

No, you must schedule directly with Bell Family. You may only confirm a scheduled location, date and time, or any other details regarding a confirmed appointment with a sitter directly.

+
What if my child is sick?

Nanny Services: The family shall alert their nanny directly of the sickness so that she is aware.

Sitter Services: We understand your little one needs care when sick, but also don’t want to put your sitter in harm’s way. Please email our On-call Team and the confirmed sitter to notify both parties of the sickness to make sure the sitter is comfortable with the illness. If your child’s sickness seems controlled, we request you provide detailed instruction for the sitter to follow while you are gone. We advise you and the sitter to stay in contact while you are away for updates. If the sitter is not comfortable with the illness, Bell Family will work to help you find another sitter.

+
Is it possible to work with the same sitters?

Yes! Each family builds a rotation of sitter's over time. Your requests go directly to your rotation sitters first and then if they are not available it goes out to the next best matched sitters.

+
Do you have to be a member family to be connected with nannies and sitters?

All families must apply with Bell Family prior to reviewing nanny and sitter profiles. We do, however, offer Sitter Services to guest families traveling from out of town. Please email our On-call Team with your referral’s first and last name and for information on rates.

+
What kind of screenings do the nannies and sitters go through?

Our extensive screening process includes a face-to-face interview with a member of our recruitment team, a national background check including criminal and sex offender records, three reference checks, and social media checks. Each candidate is consistently reviewed upon parent feedback and offered the opportunity for ongoing child education training and CPR.

+
Does Bell Family Company provide sitter events?

We sure do! We have done corporate events and Kid Zones for some of the largest travel, entertainment, sports, and media companies.

+
Is the family responsible for a nanny or sitter’s transportation expenses?

Nanny Services: The trasportation policy shall be agreed upon between the family and nanny and detailed in the offer contract.

Sitter Services: Yes, cab fare is required before a 7:00 a.m. start time or after a 9:00 p.m. end time, up to $20. If a sitter is required outside city limits for an appointment, roundtrip transportation is also required.

+
Am I expected to reimburse my sitter for meals?

Nanny Services: The food policy shall be agreed upon between family and Nanny, and detailed in the offer contract.

Sitter Services: While it is not required for you to reimburse sitters for daytime or evening meals during a regular appointment, it is always welcomed and appreciated. On vacation, travel or overnight appointments, families will be expected to provide food or cover the cost for all meals.

+
Do you provide pet-care services?

Yes, simply indicate your pet-care needs when you click BOOK A SITTER and the sitter will add the additional $30 charge for your pet. Be sure to provide all instructions in the notes section of your appointment request.

+
Are your sitters and nannies CPR trained?

We host a bi-annual CPR training seminar at our HQ taught by certified FDNY EMS personnel. This training is open to all sitters and nannies to attend. Our Sitters and Nannies learn the skills to act in the event of cardiac arrest through compressions only CPR and AED Training. Sitters and Nannies that complete the training will have a certificate of proof on their profile.

Some Sitters and Nannies receive additional certifications independently. Check out their individual profiles for their level of training.

+
Do your sitters and nannies have prior experience?

Yes, each sitter and nanny has a different array of childcare experience and is well matched to your criteria. (e.g., age of your child, Spanish speaking, loves soccer).

+
How do you find your sitters and nannies?

Most of our Sitters and Nannies come to us as a direct referral through a current childcare provider, member family or partner organization. We also do outside sourcing through our partner organizations such as recruiting at local schools.

+
If I have a last minute/day-of-request what are that chances that you can fulfill it?

Chances are high. We have the largest roster of college-educated, on-demand sitters in your area, ready to help!

+
Is there an hour minimum for each sitter appointment?

Yes, the appointment must be at least one (1) hour in duration. If an appointment is requested for just one hour of service, there is a $5 additional fee for the short duration of time. The sitter will add this expense at checkout. We also ask that the family adhere to the number of hours that they request. If you need to adjust the number of hours, please contact the sitter with an update.

+
What if my appointment ends at 7:15 p.m. as the only option to checkout is 7:00 p.m. or 7:30 p.m.?

Pay is rounded up to the half hour. The sitter would checkout at 7:30pm.

+
I am a family and want to expedite when I process checkout to pay my sitter. What are my options?

1.) Save your info to PayPal or Dashlane, then you can go one by one and accept without entering your credit card information each time.

2.) Call HQ during business hours and give us your credit card information over the phone and we'll valet through them for you. Valet is at an additional $5 per booking charge.

+
Will I get email reminders for confirmed appointments?

Yes, based on how much advance notice we receive for the booking. The families and sitters will receive reminders 24 hours in advance & 1 hour before.

No luck finding your answer? Visit our Contact Page.